FAQs

Frequently Asked Questions (FAQs)

Welcome to the Zeesh Maison FAQ page. Here you will find answers to the most common questions regarding our products, shipping, and policies.

1. Shipping & Delivery

Do you ship internationally?
Currently, Zeesh Maison exclusively ships within the United Kingdom to ensure the fastest and most reliable service for our customers.

What are your shipping costs?
We are proud to offer FREE Standard Shipping on all orders across the UK. There are no hidden fees at checkout.

How long will it take to receive my order?
Our total delivery time is 4 - 7 business days. This includes 1-2 days for handling and 3-5 days for transit.

How can I track my order?
Once dispatched, you will receive an email with a tracking number and a link to the carrier’s website (Royal Mail, DPD, or Evri).

2. Orders & Payments

Which payment methods do you accept?
We accept all major credit/debit cards including Visa, Mastercard, American Express, Maestro, and digital wallets like Apple Pay, Google Pay, and PayPal.

Is my payment secure?
Yes, 100%. Our store is powered by Shopify and uses 256-bit SSL encryption to protect your data and ensure a secure checkout experience.

3. Returns & Refunds

What is your return policy?
We offer a 30-day return window. Items must be unused and in their original packaging to be eligible for a return.

How long does a refund take?
Once we receive and inspect your return, refunds are processed back to your original payment method within 5 - 7 business days.

Who pays for return shipping?
If the item is faulty or incorrect, we provide a free return label. For "change of mind" returns, the customer is responsible for return shipping costs.

4. Product Care

How should I clean my Zeesh Maison vases?
We recommend using a soft, damp cloth for cleaning. Avoid harsh chemicals to preserve the vibrant colors and handcrafted finish.

Contact Information

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